Store/Print Policies

REFUNDS

  • All sales are final. Once an order is placed, it is automatically sent to our machines for print/production.
  • We charge a small fee for refunds sent from our store to cover transaction costs. If your gang sheets have been submitted already through our online gang sheet builder and we need to cancel your order, you will be charged 5% of your total order cost to cover the fees we are charged. No exceptions. 

SHIPPING POLICY

  • For any issue regarding tracking updates, delayed shipments, customs etc. please call the shipping carrier directly and provide them with your tracking number.
  • No refunds, reprints or exchanges will be made for shipments that are delayed. Shipping delays can happen and this is beyond our control.

CUSTOM PRINTS SUBMITTED

  • You as the purchaser, are responsible for ensuring your custom graphics are ready for print. This means ensuring you have met all the dtf printing requirements we have outlined in the custom product's description.
  • There will be no refunds, reprints or exchanges made due to user error.
  • Please ensure your graphics meet all the requirements before submitting them for print. We are happy to have a quick look over your submission if you have any doubts or concerns but this must be requested via email BEFORE you submit your gang sheets for print. 
  • We will not be held responsible for any of the following, but not limited to:
    • graphics that are cut-off because they go past the cut-off borders
    • graphics that print pixelated, blurry or low detail because they are low-quality (under 300 dpi)
    • graphics that are uploaded anything other than .PNG files (no other file format is accepted)
    • graphics that have backgrounds, unless intended. All files (unless intended) should have transparent backgrounds
    • graphics with transparencies, glows or ombre effects (reach out to use first if your graphics have any of the following)
    • graphics that have hair thin lines may not print entirely or hold up due to their very nature
    • graphics that are not an exact colour match. While we always strive to have accurate colours printed, due to the very nature of RGB graphics versus CYMK printing, this may not always be possible

TRADEMARK AND GRAPHIC LICENSING/PERMISSIONS

  • SHEmakes/SHEmakes transfers assumes NO responsibility and will not be liable for any and all issues related to trademark infringement or copyright laws. You as the purchaser need to ensure you have the rights to print the graphics you submit. You as the purchaser assume all risks and liabilities and are responsible for ensuring any transfers bought from our company are allowed to be used, sold or used for your own personal or business use. 

  • The purchaser is responsible for ensuring that custom graphics submitted for print have the appropriate licensing that allow for resale or permission to print and or be used for profit gaining purposes.